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Shipping & Handling

We care about your care package

We can guarantee we will do whatever it takes to get your package to you and hope to keep you updated, but tis the season for a sleigh full of surprises. We’re partnering with our carriers to ensure accurate timelines and crossing our reindeer toes it’s right.

Shipping Options Shipping Rates Rewards Members
Standard *
4-10 Business Days
$7.95 Free (Silver, Gold & Platinum)
Express **
2-3 Business Days
$17.95 $15.95
Next Day **
1 Business Day
$25.00 $23.00
International ***
10-14 Business Days

Holiday Shipping

Based on current estimates

USA DEADLINES

To deliver by December 24

DECEMBER ​13​
STANDARD ​ORDER BY 12:00 PM EST

DECEMBER ​19
EXPRESS​ ORDER BY 12:00 PM EST

DECEMBER ​22
NEXT DAY ​ORDER BY 12:00 PM EST

CANADA DEADLINES

To deliver by December 24

DECEMBER ​14​
STANDARD ​ORDER BY 12:00 PM EST

DECEMBER ​18
EXPRESS​ ORDER BY 12:00 PM EST

ALL OTHER INTERNATIONAL DEADLINES

To deliver by December 24

DECEMBER ​9​
STANDARD ​ORDER BY 12:00 PM EST

DECEMBER ​11
EXPRESS​ ORDER BY 12:00 PM EST

* Info based on orders placed within the Continental United States

Information based on orders placed by 10am ET Monday through Friday

* Standard delivery is available for all U.S. addresses. APO/FPO military address deliveries arrive within 4-10 business days via USPS.

** Express & Next Day deliveries are not available for P.O. Boxes, APO/FPO military addresses, and other certain areas our parcel carriers cannot reach.

*** International delivery is not available for international P.O. boxes. If your country isn't listed on our drop-down country box, we're currently unable to ship there.

**** WHBM provides FREE 2 Day Shipping by ShopRunner to ShopRunner members with online purchases of $50 or more. ShopRunner shipping will follow the 2nd Day Shipping policy (See above).

Please note: "Business day" refers to Monday through Friday, excluding holidays. Next Day requested on Fridays is not available for Saturday arrival. Sales shipped to customers are FOB shipping point.

Non-WHBM Rewards members and current WHBM Rewards members who have not yet reached Platinum, Gold or Silver status will receive these shipping rates.

Need it in a hurry?

Express delivery is twice-as-fast.

Order Tracking

For online orders, just click on the link in your confirmation email. If you placed a phone order, please call our Customer Service Team. Unfortunately tracking is not available for international delivery.

Sales Tax

Taxes are based on the order's "Ship To" address.

International

If you're shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. For more information regarding custom policies, please contact your country's local customs office.

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